Shipping & Returns

Processing Time:


Processing time is the period in which we verify your order and package your product for shipment. This process is usually completed within 24 hours.

Payment verification may occasionally increase processing time, especially if making payment by electronic check or shipping to a location outside the United States.

We do not process or ship orders on Sundays or on the following holidays:

  • January 1 - New Year's Day
  • January 18 - Martin Luther King Jr's Birthday
  • February 15 - Washington's Birthday (President's Day)
  • May 31 - Memorial Day
  • July 4 - Independence Day
  • September 6 - Labor Day
  • October 11 - Columbus Day
  • November 11 - Veterans Day
  • November 25 - Thanksgiving Day
  • December 25 - Christmas Day


Shipping:


Game Citadel currently offers 4 Domestic Handling options:

Express Overnight (1 Business Day*)
Priority Mail (2-3 Business Days*)
Parcel Post (2-9 Business Days*)
First-Class (2-5 Business Days*)

*These are estimates only. These estimates reflect the time package delivery will take once it is physically in transit, and this estimate does not include processing time.



Return Policy:


At Game Citadel we proudly stand behind all of our products. We warranty all of our items for 90-days from the date of purchase. Items must be returned within 14 days for a full refund of the item price, after 14 days items can only be exchanged or returned for store credit. Shipping costs are non-refundable. If the reason for your return is due to our error and you are 'exchanging' an item you can request a Shipping credit.

To return or exchange an item please contact us (include a copy of your order number).

*This Return Policy applies to internet orders only.


Wizards of the Coast Product Policy:


As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within the United States.

As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell current sealed Magic: the Gathering products business to business.

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